It may lead to misunderstandings and usually cause us to miss the key information in conversations. This level of listening is the lowest and comes naturally to most of us. Additionally, our minds are preoccupied with other distractions and we don’t make a conscious effort to stop them. Our response is mostly influenced by our thoughts and emotions rather than trying to understand the perspective of the speaker. Instead of really listening to others when they speak, we are mostly thinking about what the response will be. Internal speaking entails listening to your inner voice, and most of us are stuck at this level. Level 1: Internal Listening – Listen to Speak Now, to fully comprehend the power of listening, you must first understand the three levels of listening and how they affect your interactions. While it takes patience and practice, once you develop the skill, you will have the advantage over every situation. In leadership and management, effective listening is at the heart of everything you do. “We all realize that the ability to read requires training…the same would appear to be true of speaking and listening … training is required … Likewise, skill in listening is either a native gift or it must be acquired by training.”ĭeveloping active listeners in the workplace involves work, not only from the employees but also from the management team. Moreover, the study further suggests planning and preparing the teaching experience carefully.Īs Mortimer Jerome Adler writes in his book, How to Speak, How to Listen: It needs to be consciously and experientially taught. Thankfully, according to an exploratory study featured in the Journal of University Teaching & Learning Experience, this skill can also be taught. Active listening is a technique that needs to be learned and practiced. The thing is, what most of us think is genuine listening is not. Active listening is what enables us to form meaningful and lasting relationships in and out of the office. It involves reflecting on the intentions before responding. The main goal of active listening is to pay attention, acquire information, truly comprehend what’s being said. Instead, you focus on what the other person says rather than passively hearing what he’s trying to convey. When you are actively listening, you stop trying to multitask. You are demonstrating that you understand what the other person is trying to say. “You cannot truly listen to anyone and do anything else at the same time.”Īctive listening is when you are ‘fully present’ and aware of what is being said. Scott Peck, the author of bestselling book, The Road Less Traveled, describes it best: So, what exactly does active listening mean? Amidst all that, we seem to forget one key aspect in effective communication – the power of active listening. In today’s world, technology and automation are at the forefront of almost everything we do. However, for there to be effective communication there has to be active listening. Good listening can lead to fewer mistakes, improved productivity, and customer satisfaction.
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